Accessibility Formats: formats that are an alternative to standard print and are accessible to persons with disabilities. Accessible formats may include, but are not limited to, large print, braille, recorded audio and electronic formats.

Accommodation: an arrangement made with, or assistance provided to, persons with disabilities, to ensure their equal access to QHR’s goods, services, employment and programs. Accommodation will vary depending on the person’s unique needs.

Barrier: anything that prevents a person with a disability from accessing QHR’s services, employment or programs, including physical, attitudinal and technological barriers, and inadequate information or communication.

Communication: he interaction between two or more persons where information is provided, sent or received.

Communication Supports: supports that facilitate effective communication, and may include language formats, sign language and captioning.

Disability: any degree of physical, mental, emotional, developmental or learning impairment and includes temporary and permanent disabilities, visible and invisible disabilities (e.g. visual, hearing or mental impairment, or learning or developmental disabilities).

Information: data, facts, knowledge that exists in any format, including text, audio, digital or images.

Mobility Aid: A device used to facilitate the transport, in a seated posture, of a person with a disability.

Mobility Assistive Device: a cane, walker, or similar aid.

1. Accessible Websites and Web Content QHR’s websites and web content will conform to level A of the Worldwide Web Consortium’s Web Content Accessibility Guidelines. Compliance with level AA will be in place by 2021.
2. In Ontario, accessibility has integrated into QHR’s communication methods as follows:
   1. Feedback QHR ensures its process for receiving and addressing feedback is accessible by providing or arranging for the provision of accessible formats and communication supports, upon request
   2. Accessible Formats and Communication Supports QHR recognizes that persons with disabilities may use alternative methods to access information or services and will upon request provide, or arrange for the provision of, information and communication in an alternative format. QHR will consult with the person making the request in determining the suitability of an accessible format or communication support

1. Emergency Response Plans QHR provides workplace emergency response information to its employees. An alternative emergency preparedness plan will be completed, and updated as required, for each employee with a disability for whom QHR is aware an individualized plan is necessary.
2. Accessibility is integrated into QHR’s employment-related practice as follows:
1. Recruitment
• QHR notifies all internal and external job applicants, in job postings and when inviting an applicant to an interview or assessment, that accommodation is available upon request. When arranging accommodation, QHR will consult with the job applicant to determine their specific accessibility needs
• when an offer of employment is made, QHR notifies the successful applicant of its policies for accommodating employees with disabilities
2. Workplace
• QHR informs its employees of its policies relating to accessibility for employees with disabilities, including during orientation and on-boarding
• in response to an employee request, QHR will, in consultation with the employee, provide or arrange for the provision of accessible formats and communication support for information that is required in order for the employee to perform their job, and access information that is generally available to employees in the workplace
• QHR will develop written individual accommodation plans for employees with disabilities upon request
3. Return to Work from Disability-Related Leave
• QHR will develop and maintain a documented return to work procedure for employees who have been absent from work due to a disability and require accommodation in order to return to work
• the process will outline the steps the QHR will take to work with employees to facilitate return to work and provide for documented individual accommodation plans
4. Performance Management and Career Development
• QHR will take the accessibility needs of employees with disabilities and individual accommodation plans into account in all performance management and career development processes
5. Redeployment
• where QHR redeploys an employee with a disability, the employee’s accessibility needs and individual accommodation plan will be considered, so that the employee’s accommodation needs are met

QHR is not currently responsible for redeveloping or constructing public spaces covered by the design of Public Spaces Standards. However, should QHR have such responsibility in the future it will comply with the requirements of the Design of Public Spaces Standards.

QHR Technologies provides training, and ongoing training to employees, volunteers and those who provide services on QHR’s behalf on the standards set by provincial legislation regarding accessibility, as well as any aspect of local human rights legislation relating to persons with disabilities. Training will be:

• appropriate to the duties of the person undergoing training
• provided before or as soon as possible after the person commences job duties and whenever QHR alters its policies or practices regarding accessibility

Customers can provide feedback on the way QHR Technologies provides goods and services to people with disabilities. Customers can provide feedback to Human Resources in the following manner:

• in person at, or in writing to 1620 Dickson Ave. Suite 300, Kelowna, BC V1Y 9Y2
• by telephone at 1-855-550-5004
• electronically to accessibility@qhrtech.com. If requested, QHR Technologies will respond to feedback as soon as practical